T&Cs

1. OUR TERMS AND CONDITIONS

1.1 Please read these terms and conditions carefully as they apply to your access and use of our website. We request that you pay particular attention to the privacy policy (see 12, below) which sets out the principles by which we abide in relation to the treatment of information about visitors to our website.

1.2 To protect your own interests, please read these terms and conditions carefully before agreeing to them. If you are uncertain as to your rights under them or you want an explanation about them please contact our customer services department on 0845 307 6262. Once you have read them and if you wish to proceed with a purchase, click the [“I Agree”] tick box and you will be able to proceed with any order you wish to make. If you do not agree with these terms and conditions, you are not authorised to use this website.

1.3 You may save or download these terms and conditions for your future reference.

1.4 When you visit our website or send e-mails to us, you are communicating electronically. If you wish to receive communications from us electronically please tick the opt-in box on the first page of checkout or account set-up. We will communicate with you by e-mail or by posting notices on this website. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.

2. LEGAL NOTICE

2.1 All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights reserved.

2.2 The trade marks, logos and service marks shown on our website, unless otherwise specified, are our trade marks. No rights are granted to use any of them without our prior written consent.

2.3 Any infringement of our rights will result in appropriate legal action.

2.4 This notice is made by Sonik Sports Limited, registered in England with number 06367388. Registered office and postal address is Riverside Business Park, Coniston Court, Blyth, Northumberland, NE24 4RP.

3. DATA PROTECTION AND PRIVACY

Any information you give to us will be stored and used in accordance with our privacy policy set out in condition 12 below.

4. SECURITY

4.1 Access to your account, order forms and our services will be gained by using the username and the password selected by you during the registration procedure. You are responsible for ensuring the confidentiality and proper use of your username, password and account and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. In order to assist us with our security policy, you should not leave your computer terminal unattended while you are logged on to our website and should ensure that it is switched off each time you have finished.

4.2 You must tell us immediately if you believe that an unauthorised person knows your username or password or has access to your account.

4.3 We reserve the right to refuse service or terminate accounts if we suspect an unauthorised person is attempting to access it.

4.4 You agree that we shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of any unauthorised or possible unauthorised use of your username and password or of a breach of security.

5. HYPERLINKS

This website may include hyperlinks to sites operated by other parties but we are not responsible for examining or evaluating them and their inclusion does not imply our endorsement of their material. You therefore agree that we will not incur any liability in respect of the content of any site accessed through a hyperlink contained on this website.

6. DESCRIPTION

All product descriptions and content on our website or otherwise issued by us are intended merely to present a general idea of our goods and services. If you require any further details, please contact us by e-mail, providing details of the additional information needed. However, if you buy goods via our website which are not as described we will at your option either replace the goods or accept their return and refund any money paid for the goods. We will bear any necessary costs incurred in replacing or repairing goods that are faulty or not as described.

7. PRICE AND AVAILABILITY

7.1 The price and availability of our goods is identified on the relevant page detailing the goods. This price includes all applicable taxes, other than any import taxes which may be payable if you are ordering from outside the UK.

8. LIMITS OF LIABILITY

8.1 This website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website for whatever reason.

8.2 We will accept all liability if something we do causes death or personal injury. We will also accept all liability for damage to your property if the cause is our fault.

8.3 Provided you are not purchasing the goods for business purposes, we are also responsible for loss caused by:-

  • 8.3.1       the goods not matching our description of them;
  • 8.3.2       the goods not being of the quality you would expect of such goods;
  • 8.3.3       the goods not being fit for purpose; or
  • 8.3.4       us not having the legal right to sell the goods to you;

8.4 Other than the liability we have accepted as described above, we will not be liable for any losses that you suffer as a result of any breach of our agreement except those losses which are a foreseeable consequence of the breach. In particular, since the goods are provided to you as a consumer, we cannot accept responsibility for any losses related to any business of yours such as lost data, lost profits or other business loss that you may incur as a result of any breach of our agreement.

8.5 We will also not be liable for direct damage or loss of any nature caused, or contributed to, by any defect in or failure (whether partial or complete) of any part, material or design which was not wholly manufactured or provided by us, and which we could not reasonably have been expected both to inspect and test exhaustively.

9. STATUTORY RIGHTS

9.1 As a consumer you have certain statutory rights regarding statements made in public by us or our representatives or the producer of the goods, the repair or return and replacement of defective or misdescribed goods and the performance of services, as well as claims in respect of losses caused by our negligence or our failure to carry out our obligations. In certain circumstances you may require us to reduce the price you have paid for defective or misdescribed goods or cancel your contract with us. Nothing in these terms and conditions affects those statutory rights.

9.2 For further information about your statutory rights, please contact your local authority Trading Standards Department or Citizens’ Advice Bureau.

10. ENQUIRIES

10.1 You can contact us with any query about our goods by calling our Customer Service Department on 0845 307 6262 between 9.00am and 5.00pm.

11. COMPLAINTS

11.1 Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of the relevant part of the United Kingdom.

11.2 We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement the address for complaints is Sonik Sports Limited Consumer Complaints, Riverside Business Park, Coniston Court, Blyth, Northumberland, NE24 4RP.

12. PRIVACY POLICY

12.1 This Website is owned and operated by Sonik Sports Limited.

12.2 The information you provide to us when using this Website will be processed for the following reasons:-

  • 12.2.1 to administer your user account with us;
  • 12.2.2 to process any request for advice or information supplied by us;
  • 12.2.3 to notify you of our bulletins, information packs and services should you consent to receiving these from us;
  • 12.2.4 to customise this Website according to your interests;
  • 12.2.5 to comply with our statutory and regulatory obligations; and
  • 12.2.6 to process any orders you make through our Website. If you do not wish to receive additional information from us, you can let us know by checking the appropriate box on the new account registration form;

12.3 The type of information we will collect about you includes:-

  • 12.3.1 your name and address;
  • 12.3.2 your phone number and e-mail address;
  • 12.3.3 your credit or debit card details if you are purchasing our goods online.

12.4 We will never collect sensitive information about you without your explicit consent.

12.5 Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system.

12.6 If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, write to us at Sonik Sports Limited Customer Service Department, Riverside Business Park, Coniston Court, Blyth, Northumberland, NE24 4RP or e-mail CustomerService@soniksports.com.

12.7 We would like to contact you in the future for marketing purposes by post and e-mail and telephone but we need your consent before we can do this. If you would like us to contact you (including by e-mail or telephone) concerning our services and offers that may be of interest to you then please check the appropriate box on the new account registration form.

12.8 You may refuse any marketing communication from us in the future at any time by updating your email preferences in your account. If you prefer, you may email us at CustomerService@soniksports.com.

12.9 Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail to the following address: CustomerService@soniksports.com. As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data that we hold concerning you.

12.10 If you have a complaint regarding any breach of this privacy policy, contact us at CustomerService@soniksports.com. When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.

12.11 When visiting our Webpages, we would like to use tracking technologies which record and store information about you automatically. This can include using a “cookie” which would be stored on your browser. However, we will not do this unless you give to us your express permission for this to happen. If you are happy to give this permission, then please tick the box set out at the bottom of these terms/on the new account registration form. If we cannot use such technology it is possible that certain functionality of this site might be affected. We automatically collect and store only the following information about your visit:-

  • 12.11.1     the internet domain and IP address from where you access our Website;
  • 12.11.2     the type of browser software and operating system used to access our Website;
  • 12.11.3     the date and time you access our Website;
  • 12.11.4     the pages you enter, visit and exit our Website from; and
  • 12.11.5     if you linked to our Website from another Website, the address of that Website.

We use this information to help us identify click stream patterns, to improve our Website and to learn about the number of visitors to our Website and the types of technology our visitors use. We only use this information to ensure that our Webpages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience.

13. GENERAL

13.1 You are not permitted to transfer your rights and obligations under these terms and conditions without our written authority. This authority will not be refused without good reason.

By selecting the “I Agree” checkbox during registration, you agree that you:-

  1. have read the terms and conditions set out above;
  2. consent to our use of your information in accordance with our privacy policy set out above;
  3. consent to the use of tracking technology as disclosed to you in our privacy policy;
  4. confirm that you are over 18 years of age; and
  5. agree to bound by these terms and conditions.

If you do not agree, please leave this website now.

By clicking on ‘I agree’ during registration you agree to the Terms & Conditions outlined above. You may save these terms onto your computer for future reference.

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